EXPERIENCE

UX Design Lead, Small Business Banking - Capital One

08/2024 - PRESENT (CONTRACT)

- Facilitating and leading workshops to create alignment amongst dev & product partners

- Conducting research with small business owners to identify pain points & mental models

- Conceptualizing and designing a new dashboard to address SBO needs

 

Senior Product / UX Designer, Security & Privacy, Mozilla (Firefox)

AUGUST 2023- AUGUST 2024 (CONTRACT)

• Crafting unified native app experiences across Android and iOS while respecting Material-

    and HIG conventions
• Solving defined design problems - starting with existing Firefox research and data
  through exploration, iteration, feedback from internal stakeholders, and evaluative testing
• Delivering production-ready specs and following the work through implementation,
  release, and post-release with your cross-functional team.
• Collaborating with other team members including Product/UX and Content Designers,
  User Researchers, Product Managers, and Engineers.
• Contributing to the Firefox mobile design libraries and aligning with the Firefox design system.
• Advocating and incorporating best design practices for inclusive design

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Freelance Designer, Juhee Jain Design LLC  

2019-PRESENT

Completing over 200 client projects in product and web design, including:

• The Knot: Led and executed the registry feature redesign, resulting in an estimated 9% higher           engagement rate.

• Vibrent Health: Pioneered a kiosk design that enabled users to measure key health metrics, which        was  later pitched to NIH.

• Qlarant: Led and executed the end-to-end design process of a complex case management feature and implemented more effective internal design and UX research processes.

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UX Design Lead, Capital One 

2022 (CONTRACT)

• Collaborated with technology, product, and business teams to align on product/feature goals and                  uncover customer and business needs throughout the end-to-end design process to launch 5+ features.

• Advocated for the customer and user through human-centered design methods, including discovery,          research, ideation, whiteboard sessions, and user testing, and made recommendations based on data.

• Created process and user flows, wireframes, journey maps, and interaction models resulting in low to.        high fidelity prototype assets for acceptance, development, and delivery to market.

• Designed within existing and created new standards to contribute to our internal design system, best          practices, and guidelines.

• Supported effective storytelling and presentation of visual concepts to various stakeholders.

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Lead UX Designer & Researcher, Total Brain

2020 - 2021

• Conducted almost 40 user tests and gathered insights via customer feedback, metrics, and market                segment analysis to learn about our users.

• Collaborated with product managers, engineers, and scientists to understand and translate functional        requirements into easy-to-use and thoughtful designs for over 20 features, resulting in an average                engagement increase of 2-5%.

• Communicated design intent and rationale at various stages of the process with wireframes, flow                  diagrams, storyboards, mockups, and/or prototypes.

• Contributed to the company's design system and maintained detailed user-interface specifications for      mobile and web design patterns.

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Product Design Lead, Angie’s List (formerly mhelpdesk)

2019

• Established and improved internal design processes which led to increased efficiency within product &      engineering teams

• Implemented a cohesive user research strategy to increase user & app engagement

• Spearheaded the apps payments & Square integration flow resulting in an est. +19% higher                                engagement rate

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Content Designer, Heart Rhythm Society

2017-2018

• Created all digital marketing content alongside video editing and maintaining a strong multi-channel            brand presence

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Design Manager, Sustain Creativity

2015-2016

• Managed creative strategy, client relations & cross-channel social media presence, growing brand                  engagement by 300%

• Executed +100 projects for clients across visual, web, & marketing design //

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Freelance Designer, EMDO Entertainment

2012-2014

• Executed +50 marketing, brand, and web design projects for entertainment events

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